NexlifyLabs – WordPress Plugins for Performance & Simplicity

Transform Your WordPress Site Into a Professional Support Hub

NexlifyDesk is a comprehensive, enterprise-grade support ticketing system that transforms your WordPress site into a professional customer service hub. Deliver exceptional support while maintaining complete control over your customer data

Everything You Need for Professional Customer Support

From intelligent automation to seamless integrations, NexlifyDesk provides the tools to build an efficient and scalable support system.

Comprehensive Ticket Management

Use a centralized dashboard with advanced filtering, bulk actions, and real-time statistics to manage your entire support operation efficiently.

Intelligent
Automation

Save time with smart ticket assignment, automatic SLA monitoring, advanced duplicate detection, and automated ticket closure workflows.

Enterprise-Grade Security

Protect sensitive credentials with advanced features like custom 256-bit AES encryption keys, isolated from WordPress core systems.

Email-to-Ticket Automation

Turn Emails into Tickets, Effortlessly

Stop juggling inboxes. Our powerful email piping feature automatically converts incoming support emails into organized tickets within your WordPress dashboard.

Multi-Provider Support: Integrates directly with Custom IMAP/POP3, AWS WorkMail, and Google Workspace/Gmail .
Intelligent Processing: Automatically detects sender details, manages conversation threads, and prevents duplicate tickets from the same email chain .
Advanced Spam Protection: Keep your queue clean with built-in spam filtering, email blocking, and rate limiting to prevent abuse .
Flexible Management: Choose whether to keep or delete emails from your server inbox after they are successfully imported into NexlifyDesk

Advanced Duplicate Detection

Keep Conversations Clean and Contextual

Our sophisticated, three-layer duplicate detection system merges scattered communications into a single, unified thread, preventing confusion for both customers and agents.

Layer 1: Exact Subject Matching: Detects identical subjects from the same user to automatically append new messages to the existing conversation .
Layer 2: Order Number Recognition: Intelligently identifies and links all communications related to a specific WooCommerce order number .
Layer 3: Content Similarity Analysis: Uses advanced keyword comparison to find and merge tickets with similar content, with a configurable accuracy threshold .

When a duplicate is detected, the user is notified that their message has been added to an existing conversation, ensuring a seamless experience

For Your Customers

A Simple, Intuitive Interface: Customers can easily submit tickets, attach files, and track the progress of all their requests through a clean and responsive frontend dashboard

For Your Agents

A Powerful, Real-Time Workspace: Agents work in a live-updating dashboard with smart sorting, bulk actions, and the ability to add private, internal notes that are invisible to customers

Packed with Enterprise-Grade Features

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Agent & Role Management Create custom agent positions with granular permissions to control who can view and manage tickets, categories, and reports.

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Customizable Email Notifications Full control over email templates for new tickets, replies, and status changes using dynamic placeholders.

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SLA Monitoring Set response time targets and receive automatic breach notifications to maintain high service standards.

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Reporting & Analytics Track ticket volume, response times, and agent performance with visual charts and a real-time activity feed.

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Data & Security Your data is stored in your WordPress database. Features include nonce verification, data sanitization, and configurable data retention policies.

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Developer Friendly Customize the plugin with a template override system and extensive action and filter hooks.

Frequently Asked Questions (FAQ)

How do I create a support ticket submission form?

Simply create a new WordPress page and add the form shortcode. The form includes fields for subject, message, category, priority, and file attachments

How can customers view their submitted tickets?

Create another page and add the ticket list shortcode. Logged-in users will see a complete history of their tickets and their current status

How does the custom encryption work?

NexlifyDesk enhances security by allowing you to define a unique, 256-bit AES encryption key in your wp-config.php file. This key is used to protect sensitive data like email passwords and API keys, keeping it isolated from the standard WordPress authentication system

Can I integrate NexlifyDesk with WooCommerce?

Yes, it includes built-in WooCommerce integration. Agents can look up customer order history directly from the admin dashboard.

Ready to Revolutionize Your Customer Support?

Get started with NexlifyDesk today and provide your customers with the professional service they deserve.

The programmer was highly responsive, and fixed absolutely everything to the highest standard, passing my most exacting tests. The quality of the final product is superior to the usual first-timers, and I have been impressed throughout the entire process.

From beta testing to final product, the team at NexlifyLabs was incredibly professional. Every issue I found was resolved quickly and with great attention to detail. The result? A rock-solid plugin I fully trust.

Loved this support ticket system. thanks for the plugin, it really resolves my pain for managing support tickets for free.