Effective Date: 11/05/2025
At NexlifyLabs, we stand behind the quality of our products. However, we understand that sometimes things may not work as expected. This Refund Policy outlines the conditions under which a refund will be granted.
14-Day Refund Window
We offer a 14-day refund policy on all plugin purchases made through our website.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- You must contact our support team within 14 calendar days of your purchase date.
- You must provide a valid reason for the refund request — including a clear explanation of the issue you’re facing.
- You must allow our team to attempt to resolve the issue within a reasonable timeframe.
- A refund will only be issued if we are unable to resolve the technical issue you reported.
Non-Refundable Situations
Refunds will not be granted in the following situations:
- You changed your mind after purchase.
- The plugin was purchased by mistake.
- You no longer need the plugin or expected a feature not advertised.
- Compatibility issues with third-party themes or plugins that are not officially supported.
- You refused to provide access or sufficient information for us to investigate the issue.
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You purchased the product more than 14 days ago.
Refund Process
- Submit your refund request via email to support@nexlifylabs.com
- Our team will review your request and may contact you for additional information or access.
- If the issue cannot be resolved, we will issue a full refund to your original payment method.
- Refunds are typically processed within 5–7 business days after approval.
Note
All refunds are issued at the sole discretion of NexlifyLabs. Abuse of the refund policy (e.g., multiple refund requests, fraudulent claims) may result in account suspension or denial of future purchases.
By purchasing from Nexlify Labs, you agree to this Refund Policy.
Have questions? Contact our team at support@nexlifylabs.com
