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Transform Your WordPress Site Into A Professional Support Hub

NexlifyDesk is the enterprise-grade ticketing solution that scales with your business. Manage tickets, agents, and workflows while delivering exceptional customer experiences.

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🌟 POWERFUL FEATURES

Everything You Need for Professional Support

From basic ticketing to advanced automation, NexlifyDesk has every feature you need to deliver exceptional customer service.

Complete Ticketing System

Manage customer inquiries with our intuitive ticket system. Track status, assign agents, and keep conversations organized.

  • ✅ 5 Ticket Statuses
  • ✅ Priority Management
  • ✅ File Attachments
  • ✅ Internal Notes

Advanced Agent Roles

Create custom agent positions with granular permissions. Perfect for teams of any size with intelligent workload distribution.

  • ✅ Custom Roles & Permissions
  • ✅ Auto-Assignment
  • ✅ Performance Tracking
  • ✅ Workload Balancing

Intelligent Automation

Advanced duplicate detection, SLA monitoring, and automatic workflows keep your support running smoothly 24/7.

  • ✅ Duplicate Detection
  • ✅ SLA Monitoring
  • ✅ Auto-Assignment
  • ✅ Smart Workflows

WooCommerce Integration

Seamless integration with WooCommerce for order-based support. Access customer purchase history and order details.

  • ✅ Order History Lookup
  • ✅ Customer Context
  • ✅ Order-based Detection
  • ✅ Purchase Integration

Advanced Spam Protection

  • ✅ Domain Blocking: Block entire domains (e.g., known spam sources)
  • ✅ Keyword Filtering: Block emails containing specific spam terms
  • ✅ URL Analysis: Detect emails with suspicious links
  • ✅ Rate Limiting: Prevent email flooding from single addresses
  • ✅ Marketing Detection: Filter promotional/marketing emails

Duplicate Prevention

  • ✅ 3-Layer System: Subject matching, order number recognition, content similarity
  • ✅ 80% Accuracy: Advanced algorithm prevents ticket duplication
  • ✅ WooCommerce Integration: Order-based duplicate detection
  • ✅ Subject Line Parsing: Extracts ticket IDs like #T12345 to match replies
  • ✅ Thread Detection: Combines related emails into single tickets

Everything You Need for Professional Support

🎯 What is Email Piping?

Email Piping is NexlifyDesk’s automatic email-to-ticket conversion system that transforms incoming emails into support tickets without manual intervention. It’s like having a 24/7 assistant monitoring your support inbox!

Custom IMAP/POP3

Any email provider (Yahoo, other hosting providers)
Protocols: IMAP & POP3
Encryption: SSL/TLS support
Requirements: PHP IMAP extension

AWS WorkMail

Native integration with AWS ecosystem
IMAP-based connection
Enterprise-grade security
Multi-region support

Google Workspace/Gmail

OAuth 2.0 authentication
API-based (no IMAP needed)
High security standards
Rate limiting protection

For Customers

Send Email → support@yoursite.com
Get Auto-Response → "Ticket #T12345 created"
Track Progress → Reply to same email thread
Seamless Experience → No learning curve

For Agents

Instant Notifications → New ticket alerts
Full Context → Customer email history
Reply via Dashboard → Or email client
Thread Management → Organized conversations

For Admins

Centralized Control → All settings in WordPress
Spam Analytics → See what's being filtered
Performance Monitoring → Email processing stats
Security Alerts → Rate limiting notifications

Ready to Transform Your Customer Support?

Get NexlifyDesk up and running in minutes with our comprehensive setup guides and documentation.

1
Install & Activate
Download NexlifyDesk from WordPress.org and activate it on your site. Takes less than 2 minutes!
Download Plugin →
2
Add Support Pages
Create your support pages using our shortcodes and customize the design to match your brand.
Getting Started →
3
Configure Settings
Set up your preferences, create categories, and configure email notifications with our easy setup wizard.
Configuration Guide →
4
Enable Email Piping
Transform emails into tickets automatically with our advanced email integration features.
Email Setup →

Need Server Optimization?

Ensure optimal performance with our comprehensive server requirements and PHP configuration guide.

Server Setup Guide

❓ FREQUENTLY ASKED

Got Questions?

Everything you need to know about NexlifyDesk and how it can transform your customer support.

How do I create a support ticket submission form? +
Simply create a new WordPress page and add the shortcode -> click here .
Can I integrate with my existing email system? +
Absolutely! NexlifyDesk supports IMAP/POP3, AWS WorkMail, and Google Workspace integration. Turn any email into a support ticket automatically with advanced spam protection.
How does the duplicate detection work? +
Our advanced 3-layer system detects duplicates through exact subject matching, order number recognition, and content similarity analysis with 80% accuracy. It keeps your support queue clean and organized.
Can I customize agent roles and permissions? +
Yes! Create unlimited custom agent positions with granular permission control. Perfect for teams of any size with intelligent auto-assignment and workload balancing.
Is there WooCommerce integration? +
Built-in WooCommerce integration provides order history lookup, customer context in tickets, and order-based duplicate detection for seamless e-commerce support.
What happens to my data if I uninstall? +
By default, all data is preserved (tickets, attachments, etc.). You can optionally configure complete removal in settings if needed. Always backup first!

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